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Pelican State Credit Union - Gteat Service-Lake Charles Branch

I just open a account with them and received great service ! Everyone there was very professional and kind.
#1264926
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I received a phone call/voice mail from a guy, who claimed he worked for Pelican State Credit Union, phone number 217 267 6726. The person had a Hispanic/Spanish accent. I told him that I received a voicemail indicating that I was pre-approved for a $5000 loan that I...
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PelicanStateCU1956
PelicanStateCU1956

Good morning,Members and non-members have reported receiving automated phone calls from "Pelican Bank" saying they were approved for a loan in the amount of $5,000. Although t...

I didn't like
  • Suspected fraud
#1262542
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Customer service was horrible. I actually started out just using their branch to make deposits to my bank. They are always trying to sell me products knowing I’m only there for deposits. I actually told my bank about this and they told me this was illegal. They are not...
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PelicanStateCU1956
PelicanStateCU1956

We appreciate you taking the time to provide your feedback to us today. We take our reviews very seriously, and we're glad that you've given us this insight to help improve fu...

1.1
#1248473
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I have been a long time member of Pelican. I usually do most of my banking at the Alexandria, LA branch. I have had multiple bad encounters over the last few months. I was receiving help from one of the tellers, her name was Yolanda, and felt as though we were well on...
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PelicanStateCU1956
PelicanStateCU1956

Good morning,We're very sorry to hear about your recent experience at our Alexandria branch. We take these reviews and feedback very seriously, and we'll be sending your comme...

3.3
#1206451
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Im a member with Extended Overdraft Protection. My check is direct deposit there.I have been overdraft for the last couple times..meaning paying you all back and all of a sudden my card starts declining. To say the least you all could have inform me if you were going...
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PelicanStateCU1956
PelicanStateCU1956

Good morning!We appreciate you taking the time to give us your feedback. It's our goal for every member to have a positive Pelican experience.We're very sorry to hear that you...

1.0
#1192171
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First I have to ask everyone to forgive me for not posting a reply comment sooner. I was in an auto accident and have just got out of hospital so this is the first opportunity that I've had. As I've said in previous post the Chief Operating Officer for Pelican State...
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PelicanStateCU1956
PelicanStateCU1956

Good morning,Were more than happy to work with our members to ensure that they have a positive Pelican experience. Were happy to hear that youve been pleased with working with...

#1081894
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EVERYONE AT PELICAN STATE CREDIT UNION THAT I DEALT WITH WAS UNMOTIVATED, UNKNOWLEDGEABLE, either DISHONEST, OR JUST DIDN'T DO WHAT THEY SAID, either LACKADAISICAL, SLOW, OR DIDN'T CARE ABOUT CUSTOMER SERVICE. EXCEPT ONE HEATHER ROLFSEN, they need to Promote her, have...
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TripleCross
TripleCross

I know that I only that Pelican State only called one time not several as they claim. I also do not believe that someone saw my Complaints at the hour that I left them and sta...

TripleCross
TripleCross

You tried to call ONE time today, I sent email back telling you that I was at doctor appointment. By your response to my Complaints I've lost any respect or hope for honesty t...

#1065335
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Pelican state credit union preyed on customers for overdraft fees. Wells Fargo,Bank of america won't charge you overdraft fee if you put money back before the cut off time of the day . Pelican state charges you overdraft fee any time overdraft happened, even it's not...
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PelicanStateCU1956
PelicanStateCU1956

Good afternoon,Thank you for sharing your feedback. Our Overdraft Privilege service is not in place to prey on our members, but to limit returned transactions for our members....

1.0
#1025934
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Love the Denham Springs Branch for PSCU! The tellers are extremely friendly and loan officers are very knowledgeable and patient when given a lot of questions for the small print features of car and personal loans. The help line sometimes has a long wait time, but they...
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PelicanStateCU1956
PelicanStateCU1956

Thank you so much for sharing your experience with our Denham Springs branch! We're happy to hear that you're enjoying the friendly service there. We'll be sure to share your ...

4.4
#985129
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Contact Pelican State Credit Union

Mailing Address:
Pelican State Credit Union
P.O. Box 40088
Baton Rouge, LA 70835
United States
Phone:
(800) 351-4877
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Pelican State Credit Union Products and Services

Extremely long and unnecessary holds on Local bank business checks and then offering a small low interest loan until the funds are available and mean while charging NSF over drafts and my money is setting in there. BEWARE STAY AWAY FROM THIS INSTITUTION!!!!
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Anonymous
Anonymous

Having the same problem pelicans way of doing business is what causes people to switch to big banks that have better service like next day availability, regardless of when you...

PelicanStateCU1956
PelicanStateCU1956

Good morning,We're so sorry to hear about your negative experience with Pelican. We'd like to look into this situation for you to see what we can do to help! If you could, ple...

1.0
#944434
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