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Im a member with Extended Overdraft Protection. My check is direct deposit there.I have been overdraft for the last couple times..meaning paying you all back and all of a sudden my card starts declining. To say the least you all could have inform me if you were going...
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PelicanStateCU1956
PelicanStateCU1956

Good morning!We appreciate you taking the time to give us your feedback. It's our goal for every member to have a positive Pelican experience.We're very sorry to hear that you...

1.0
#1192171
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First I have to ask everyone to forgive me for not posting a reply comment sooner. I was in an auto accident and have just got out of hospital so this is the first opportunity that I've had. As I've said in previous post the Chief Operating Officer for Pelican State...
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PelicanStateCU1956
PelicanStateCU1956

Good morning,Were more than happy to work with our members to ensure that they have a positive Pelican experience. Were happy to hear that youve been pleased with working with...

#1081894
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EVERYONE AT PELICAN STATE CREDIT UNION THAT I DEALT WITH WAS UNMOTIVATED, UNKNOWLEDGEABLE, either DISHONEST, OR JUST DIDN'T DO WHAT THEY SAID, either LACKADAISICAL, SLOW, OR DIDN'T CARE ABOUT CUSTOMER SERVICE. EXCEPT ONE HEATHER ROLFSEN, they need to Promote her, have...
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TripleCross
TripleCross

I know that I only that Pelican State only called one time not several as they claim. I also do not believe that someone saw my Complaints at the hour that I left them and sta...

TripleCross
TripleCross

You tried to call ONE time today, I sent email back telling you that I was at doctor appointment. By your response to my Complaints I've lost any respect or hope for honesty t...

#1065335
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Pelican state credit union preyed on customers for overdraft fees. Wells Fargo,Bank of america won't charge you overdraft fee if you put money back before the cut off time of the day . Pelican state charges you overdraft fee any time overdraft happened, even it's not...
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PelicanStateCU1956
PelicanStateCU1956

Good afternoon,Thank you for sharing your feedback. Our Overdraft Privilege service is not in place to prey on our members, but to limit returned transactions for our members....

1.0
#1025934
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Love the Denham Springs Branch for PSCU! The tellers are extremely friendly and loan officers are very knowledgeable and patient when given a lot of questions for the small print features of car and personal loans. The help line sometimes has a long wait time, but they...
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PelicanStateCU1956
PelicanStateCU1956

Thank you so much for sharing your experience with our Denham Springs branch! We're happy to hear that you're enjoying the friendly service there. We'll be sure to share your ...

4.4
#985129
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Extremely long and unnecessary holds on Local bank business checks and then offering a small low interest loan until the funds are available and mean while charging NSF over drafts and my money is setting in there. BEWARE STAY AWAY FROM THIS INSTITUTION!!!!
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Anonymous
Anonymous

Having the same problem pelicans way of doing business is what causes people to switch to big banks that have better service like next day availability, regardless of when you...

PelicanStateCU1956
PelicanStateCU1956

Good morning,We're so sorry to hear about your negative experience with Pelican. We'd like to look into this situation for you to see what we can do to help! If you could, ple...

1.0
#944434
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They sent me an offer in the mail in July to skip a payment in August. Needles to say, I took advantage of the offer and signed up in which was handled by Kim. Well, here it is September 6th and I just received a notice saying that my account is delinquent! I went in...
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PelicanStateCU1956
PelicanStateCU1956

Kenyell,Thank you for taking time to speak to us on Wednesday. We are so glad we were able to meet your needs!The Skip-A-Pay offer was for all payments taking place in Septemb...

PelicanStateCU1956
PelicanStateCU1956

Good morning,We're sorry to hear about your experience. We take our members’ feedback very seriously, and our Chief Operations Officer is looking into your situation now. A me...

1.0
#914268
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Pelican State Credit Union Backing Review

Customer service is horrible ...member service rep was very rude and not helpful. ATM was out of order but no sign or warning alerting customers. I made a cash deposit and spent hours on the phone trying to get it resolved. Reps kept hanging up on me. Horrible customer service.
1.0
Details
Customer service
#740137
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They took out 2 payments on me in one month & claimed it was my fault. I've never been late on a payment. This created over draft fees & my account to go into -$376. They yelled at me on the phone when I called to get it straightened out. They also claimed they...
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PelicanStateCU1956
PelicanStateCU1956

Thank you for your feedback! It is Pelican State Credit Union’s goal to provide prompt and friendly service to our members. We would love the opportunity to speak with you aga...

PelicanStateCU1956
Pelican State Credit Union

Thank you for your feedback! It is Pelican State Credit Union’s goal to provide prompt and friendly service to our members. We would love the opportunity to speak with you aga...

1.0
#626354
Reply to reviews

Contact Pelican State Credit Union

Mailing Address:
Pelican State Credit Union
P.O. Box 40088
Baton Rouge, LA 70835
United States
Phone:
(800) 351-4877
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Pelican State Credit Union Products and Services

I missed a car payment when my husband lost his job and when he got a new one I called to make the payment and to tell them that another payment could be pulled out.on the first of the month. (Only 5 days later) I called my mother called and my sister called to make...
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PelicanStateCU1956
PelicanStateCU1956

Pelican State Credit Union knows bad things happen to good people and we do the best we can to help our members who are struggling to make ends meet. Unfortunately when a...

#395428
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